It often surprises my executive coaching clients how important their emotions are to their workplace success. Most of us have been trained to keep our emotions out of the office, so we let lag an ongoing investment in our Emotional Intelligence (EQ). Part of the problem is that investing in developing EQ is work that doesn’t always have an immediate payoff, and most of us are focused on results now! But part of the problem is a fundamental misunderstanding about what EQ is.
EQ is not having emotions, it’s understanding them, in ourselves and others and responding constructively.
We all have emotions, but most of us carry around errant assumptions and beliefs about them that cloud our ability to use them appropriately at work. Here are three common examples of misguided EQ that apply, whether it’s us or someone else who’s experiencing and/or expressing emotions.
Almost everyone deals with bias, and there are many strategies to deal with it, but we love Dana and Kate’s takes on InPowered strategies for confronting bias with empathy and humility. Enjoy a not-so-obvious-but-very-effective strategy to deal with awkward and unfair situations you find yourself in. – InPower Editors
One of the key things to understand about InPower is that accessing it often seems counter-intuitive. For example, the InPowered response to things that make you angry is to not be angry in your response. And by that I mean, truly not angry. An InPowered response to something unfair is to release your anger and any other negative emotions and respond from a place of peace, gratitude, and joy . . . or, if that isn’t going to happen, a place of mission, focus and patience. If you’re just trying to hide it, it won’t work. If you feel it, others will too.
This is a pretty abstract concept though (counter-intuitive things usually are), so I’m always on the lookout for good examples. Recently I read a fantastic post by Kate Nasser that not only talked about the power of Empathy and Humility (great traits!) to help deal with bias and unfair situations, but gave some great examples from Kate’s own experience. Please enjoy her post!
My son is 21 and in his second year of a summer office internship. He’s working hard, getting good reviews and privately developing a chip on his shoulder because he believes all us old people think millennial workers (18-30 year olds) are lazy and too full of themselves.
I thought he was just being overly sensitive until I started to see the anti-millenial posts pop up on my feed recently. Really? We’re going to do this again? We’re going to complain about the younger generation the way our parents complained about us? They’re going to take over our jobs and run our world someday. Let’s get on with helping them be effective and – more importantly – allowing them to make us better leaders while they’re at it.
1-Millennials require us to be vision driven
Millennials are driven to make an impact. Maybe it’s because so many of their parents told them they could; maybe it’s because they feel like the post 9/11 and financial crisis world (all they know) is crumbling around them, maybe they’re just not afraid to want to make a difference the way so many of us are and were. Continue reading
In my last post about how there is a growing schism between the values held by employees and those held by their employers, and how it’s driving employees out the door.
I noted that 54% of millenials are planning on leaving their firms to try entrepreneurship. This is a big number, but even that is dwarfed by a study by Harris Interactive that found 74% of employees of all ages would look for another job if they could. The reasons? According to Alan Hall, Accenture reports that 31% don’t like their boss, 31% feel unempowered, 35% are tired of internal politics and 43% don’t feel recognized for their work.
A 74% level of employee dissatisfaction represents a costly vulnerability for companies, especially as affordable health care and technology reduce the costs for employees to take the risk of entrepreneurship. Projecting forward, the cost to a dissatisfied employee going out on their own is going down as a percentage of their annual salary, while the relative costs to the employer to replace them are on the rise. Today employers can spend 150% or more of a skilled employee’s annual salary recruiting and training their replacements.
While the cost to replace a low-skilled worker is decidedly less than this, many of the people leaving are the most emotionally intelligent and creative. When so many analysts point to both these qualities as keys to competitiveness, on a company- and economy-wide scale, creative brains draining from cubeville should be of concern to employers (though it might actually be good news for the entrepreneurial economy. Continue reading
Early in my corporate career in global companies, I got some massive doses of “company politics” and learned how important they were to my career. I learned that if certain people weren’t willing to go to bat for me, my climb up to the next level (or anywhere, really) would be severely hampered. Working for smaller startups wasn’t terribly different, and there were fewer people to politic with, so in some ways learning how to play the game was even more important.
I’ll admit that many times I found myself thinking, “if people would just stop playing all the games and let me do my job I’d be successful!” It was frustrating.
But as my career progressed and I learned more about leadership and how organizations really worked, I came to appreciate “politics” in a different way.
Organizations are social creatures, made up of social ties between people. When people get together, they can make amazing things happen. That’s how companies and organizations succeed; that’s where their power comes from. So how can you lead a social unit successfully if you can’t be influential within the social culture?
You can’t. So if you want to lead and make things happen, you need to learn to “play” within the culture you hope to lead and effect. It’s part of how you gain credibility to be effective. Continue reading
It’s counter-intuitive that if we don’t think we are biased, we probably are! But when you realize that bias is natural and that we all have it, then it makes sense that being aware of your bias is the best way to counter-act it. We love this advice from Dana on how to think about bias and work to limit it’s impact in your workplace. ~InPower Editors
(Another) Open Letter to Corporate Leadership:
Do you run a meritocracy? Does your company promote only the best and brightest? Is your hiring process color- and gender-blind?
If you said yes to any of the above, the chances are that your company is none of those things. Why? Because our biases towards hiring white men over women and people of color are documented, unconscious and most prevalent in those who deny they have them.
Don’t get upset, though; this certainly doesn’t mean you’re a sexist or a racist. It just means that you’re human and living in the 21st century.
But just because a non-diverse leadership team isn’t your fault, this doesn’t mean it’s not your problem.
Your biases, and the biases of your company’s current leadership may be quickly backing you into a corner when it comes to leadership development for the next wave of leaders who will move the company forward.
In a previous post, I described how women are the canaries in the coal mine for corporate leadership development. As women are leaving corporate America to start new businesses at one-and-a-half times the rate of men, these birds are flying out the entrance of your mine, and the millennials (who share similar values) may soon begin to follow them. They’re leaving companies like yours right and left for entrepreneurial endeavors in search of meaningful work and quality of life, and they’re taking their talent with them. Continue reading
Open Letter to Corporate Leadership:
I want to dispel a myth that still circulates in our economy when people try to explain why the percentage of women on the management track plummets from 53% of the entry-level workforce to 20% or less in leadership. The myth goes something like this: “Women get to childbearing age about the time they’d be ready for promotion, and a lot of them leave to start families.”
Wrong. The truth is that according to the Bureau of Labor Statistics, 58% of women in the U.S. are working in the civilian workforce (only 6% fewer than working men.) Importantly the percentage of working mothers is 65%, which is 2% above the number of working men. Continue reading
This guest post from Laurie Erdman reminds us that even though we are often encouraged to play small and create a work environment where I staffs can play small too, this helps nobody. It takes courage to play big. Where can you play bigger than you do today? ~Dana
Much is written about why fast growing companies perform so well in a down economy. There are many factors including attitude toward risk, communicating vision, resilience, and embracing innovation.
One overlooked factor is the company’s attitude toward employee wellbeing. More specifically, we rarely hear that fast growing companies (those defying the economic outlook) are committed to creating an energized work environment that fosters resilience, vision and innovation.
One of the ways these companies do this is by creating a place where employees can play big. Are you and your team playing big? Continue reading
What is the glass ceiling these days?
The traditional view is that the glass ceiling is the white male’s comfy, old boy culture at the top that is threatened by the entrance of women into their private enclaves. In these secret nooks and crannies of corporate culture, it’s thought, leadership culture is one of alpha-dogmanship, cutthroat competition and kingmaking where women simply don’t fit.
There is certainly truth to the idea that white men rule the top ranks of most powerful organizations in our world. Studies continue to find that cultural barriers shunt women off the corporate ladder midway to the top, men run the government and gender bias is real.
The prevailing belief I hear most often about how to address this phenomenon – reflecting the assumption that the glass ceiling is just a product of recalcitrant men – is that if women could just shatter past the glass ceiling in greater numbers, we would automagically fix the problem by fixing the culture. However, I’m not so sure it’s this simple. Recent research shows that in at least one traditional organization this did not happen, and there’s no end of anecdotal insight about how some senior women who’ve “made it” do not help their more junior female colleagues. Continue reading
Once in a while I run across something I didn’t know I knew, and then I sit up and pay attention. This article by Richard Boyatzis is fascinating because it identifies the science of emotional contagion – the way one person’s emotional orientation can affect a whole group. It also calls out in scientific terms how powerfully a leader affects their team emotionally and the positive impact this can have in helping the staff learn and adapt – or not.